DELIVERY, RETURNS AND REFUNDS
When can I expect to get my box?
All new subscribers who join before the 15th day of each month, will get the current month's box. New subscription window opens from the 16th - 15th of the next month. For example if you order your box on the 10th of February, your box will be posted between on 15th of February unless 15th is a weekend day in which case it will be the next working day of the month. However if you order on 17th of February, your first box will be shipped on 15th of March and on that date of each month after that.
We use 1st Class postage via Royal Mail so your box will be with you 1-3 working days after 15th of each month. For international customers, we ship via Royal Mail International Standard postage which takes 6-10 working days.
If you choose next day delivery we will send your order on a next day delivery service (Monday-Saturday) provided that the order is placed before 12noon.
At busy or extraordinary times, like during the Christmas season , delivery may take longer.
Happier Every Chapter boxes are considered to be small parcels therefore cannot fit through the letter box. To avoid a trip to the postal sorting office, we therefore recommend having your box delivered at a time and place when someone will be able to receive it
UK standard shipping for subscription boxes is FREE. International (US) postage for subscription boxes is £12 We can also accommodate courier shipment, should you need it. Please email firstname.lastname@example.org to arrange this.
Where do you deliver to?
We currently deliver to the UK and internationally to the US and Canada, EU, New Zealand and Australia. Should you be in any country outside of these locations, please email us and we’ll do our best to arrange to get a box to you.
Customs and import taxes may apply to some international orders. Buyers are responsible for any customs and import taxes that may apply. Also, we are not liable for for delays due to customs procedures.
We use Royal Mail for Standard UK Shipping and UPS for international shipping. For courier deliveries, we use Yodel and they deliver Monday to Saturday 9am-9pm. With your order despatch, will come a tracking code when your order is dispatched.
To some parts of Scotland and offshore islands, delivery can take longer and may be sent by Royal Mail.
At busy times of the year delivery times may be extended. Please make sure that delivery address & postcode are correct as we can not be responsible for non delivery due to an incorrect address.
RETURNS, REFUNDS & EXCHANGE POLICY
For our book subscriptions, unless the box arrives damaged, we’re unable to accept returns or offer refunds for these items.
Please note that you are able to skip monthly boxes should the themes not appeal to you. Each month, we announce the theme for that month between 20th & 25th of the month. Please let us know by the 5th of the following month; if that month’s box theme does not appeal to you and we will cancel and adjust your subscription so that you are neither charged nor receive a box for that month. Just email email@example.com and we’ll skip that one for you and refund the payment if you’ve paid already.
We pack every box with utmost care, but if anything is missing or has been damaged in transit, let us know by emailing firstname.lastname@example.org and we’ll get a replacement out to you asap.
Our refund period in any of the above circumstances is 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You can only cancel a box subscription and you will be entitled to receive a refund only if you cancel within this initial fourteen days of receiving your first monthly box, after your initial subscription that you will be entitled to a refund. We reserve the right to change this Returns Policy at any time.
For single products to be eligible for a return, your item must be unused and in the same unused condition that you received it. It must also be in the original packaging. Customers are responsible for covering the postage when returning items to us.
Please note that if you have pre-washed your fabric, it cannot be returned. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted, such as any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 14 days after delivery
Where refunds are applicable is when your return is received and inspected. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 7 days.
If you haven’t received a refund yet, first do check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next step is to contact your bank. There is often some processing time before a refund is posted. As we use Stripe payment systems this can be as much as 5 working days for the payment to return to your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only accept exchanges where the contents of the box are defective or damaged. If this happens, please email us at firstname.lastname@example.org for details on how to return the item. The customer will be responsible for shipping the return via a recorded/tracked means and the customer shall bear the cost of the refund shipping. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you.
Changes to this Policy
Happier Every Chapter Ltd reserves the right to change this policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the policy on your first use of the Website following the alterations.
Have any more questions regarding our policy? Email us at email@example.com