Pay brand-new employees $2, 000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too. . . Sound crazy?
It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1. 2 billion on the day of closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through Link Exchange, Zappos, and more.
Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Times and Wall Street Journal bestseller
Title: Delivering Happiness: A Path to Profits, Passion, and Purpose (Paperback)
Author: Hsieh, Tony
Publisher: Hachette
Date Published: Paperback – Illustrated, 19 Mar. 2013
Category: Business & Economics
Subject: Leadership
Binding: Paperback
Reading Age: Books for Adults
No. Of Pages: 272 pages
Language: English
ISBN-13: 978-0446576222
Amazon Price: £18.90